Terms of Service Agreement

1. Agreement Overview
By placing an order with Elevated Windows PDX, you (the "Customer") agree to the following Terms of Service. These terms apply to all transactions between the Customer and Elevated Windows PDX for the purchase, installation, and services related to window treatments.

2. Deposit & Payment Terms
A 50% deposit is required before any custom order is placed or services are rendered. The remaining balance is due upon completion of the installation. Payment is accepted via Zelle, check, Venmo, PayPal, credit card, or cash. Credit card payments will incur a 3% processing fee. Returned checks will incur a $35 fee. Full payment must be received within 10 days of the final invoice date. Late payments will incur a 2% late fee per month on the outstanding balance.

3. Cancellations, Refunds, & Final Sales
All sales are final. Orders for custom window treatments are non-refundable once the deposit has been made and materials ordered. If the Customer cancels the order before materials are purchased, a full refund of the deposit will be provided. No refunds are given once installation has been completed. If there is any defect in materials or installation, please see the warranty terms below. Refunds, if applicable, will be processed within 5 business days.

4. Warranty & Repairs
Elevated Windows PDX provides a limited two-year warranty on all products and installation services. This warranty covers manufacturer defects and installation workmanship under normal residential use.

What’s Covered:

  • Malfunctions or defects in motors, remote controls, or shade mechanisms

  • Installation errors resulting in improper function

  • Premature failure of hardware under normal use

What’s Not Covered:

  • Damage due to misuse, abuse, or improper operation (e.g., pulling on motorized shades manually)

  • Environmental factors, including water damage, mold, or fading due to sun exposure

  • Normal wear and tear

  • Modifications or repairs attempted by anyone other than Elevated Windows PDX or authorized personnel

  • Commercial use unless otherwise agreed in writing

Claim Process:
To file a warranty claim, the Customer must notify Elevated Windows PDX within the warranty period and provide photos and a written description of the issue. If covered, repairs or replacements will be completed at no additional cost. Travel charges may apply for service calls beyond a 30-mile radius of Portland, Oregon.

Additional Notes:

  • The warranty is valid only for the original purchaser and installation address.

  • Products installed in unsafe or unsuitable conditions, as determined at the time of install, may void the warranty.

5. Installation Services
Elevated Windows PDX will perform all installation services with care and professionalism. The Customer is responsible for ensuring that the installation area is prepared and accessible on the agreed-upon date. This includes removing existing window treatments and moving furniture away from windows. Elevated Windows PDX will not move or reinstall any existing window treatments unless agreed in writing. If the Customer needs to reschedule installation, at least 48 hours' notice is required. Elevated Windows PDX is not responsible for delays caused by circumstances beyond its control, such as weather or construction at the installation site.

6. Ownership & Liability
Once installation is complete and payment is received, ownership of the window treatments transfers to the Customer. Elevated Windows PDX is not responsible for any damage to the products or property after installation, except as covered by the warranty.

7. Care Instructions
Proper care of window treatments is essential to maintain the appearance and functionality of the products. Please follow the care instructions provided with your shades (available on the invoice) to ensure long-lasting performance. Failure to properly care for the window treatments may void the warranty.

8. Limitation of Liability
Elevated Windows PDX will not be liable for any indirect, special, or consequential damages resulting from the use or installation of its products. In no event will the liability exceed the amount paid for the services or products provided.

9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon for Oregon-based customers, and the laws of the State of Washington for Washington-based customers, without regard to their respective conflict of law provisions. In the event of any legal disputes, the venue shall be in the appropriate courts of the state in which the services were performed.

10. Business Licensing
Elevated Windows PDX operates under the following licenses:
• State of Oregon Construction Contractors Board License Number: 253029
• Washington State Construction License Number: ELEVAWP762NM

11. Changes to Terms of Service
Elevated Windows PDX reserves the right to modify these Terms of Service at any time. Customers will be notified of any significant changes before they take effect.

12. Photography and Media Release Clause
By agreeing to our services, the Client grants Elevated Windows PDX permission to take photographs of the installed window treatments upon project completion. These photographs may be used by Elevated Windows PDX for marketing purposes, including but not limited to social media, our website, and promotional materials. No personal or identifying details of the property or its occupants will be shared. If the Client prefers not to have photos taken or shared, they may notify Elevated Windows PDX prior to or at the time of installation, and no photos will be used for any purpose.

By placing an order with Elevated Windows PDX, you acknowledge that you have read, understood, and agree to these Terms of Service.